Why QUALITY holds so much weight?
Quality is the key to achieve a desired level of customer expectation. “Customer is King” for a reason. If their expectations aren’t met, you are likely to lose them once and for all.
Suppose you still haven’t figured out how to consistently maintain the Quality of your product/service. Here’s why it is high time to put together a Quality Management System for your business.
Customers will always come back if the product is good even if it is expensive. A quality products/services are the best way for companies to capture the market. By creating a superior customer experience, your brand is sure to stand apart from your competitors.
Studies indicate that companies that lead in customer experience outperform laggards by nearly 80%, and 84% of companies that work to improve their customer experience report an increase in their revenue.
Consistency in delivering Quality Products/Services positively affects your NPS Score . To maintain consistency, you need to ensure SOP compliance at the workplace. Adopting AI integrated camera systems like “OurEye.ai” can help you with accurate data and 100% SOP compliance.
OurEye.ai is a Virtual Auditor who comes to work every day. It aims to reduce the risk of non-compliance significantly, cost of monitoring, and increase your customer satisfaction index. We leverage your pre-existing CCTV/IP infrastructure for integration. The user will get real-time notifications via SMS/Email and analytics on their dashboard.
Check out how OurEye can help you build a loyal customer base for your brand.
Customer Satisfaction Index
Get to analyze your customers’ overall Net Promoter Score with OurEye’s new feature. Understand how loyal your customers are towards your brand, how likely they are to recommend your brand, and how satisfied they are with the Quality of your services.
Customer Behaviour
OurEye gives deeper insights into the customer’s most preferred spots/aisle in a retail space and how they engage with the business and their buying behavior.
Customer Interactions
OurEye’s new feature monitors how often employees interact with customers and how often a customer is left alone. Every billing counter, entrance, and exit area is monitored to gauge insights on interactions. Research states that 33% of the attended and engaged customers bring more revenue to the business, and 44% of the attended customers visit more often than the unattended customers.
Product Packaging
OurEye checks every single product to make sure the brand logo, product information and design is in alignment with the Branding Guidelines of the company. OurEye also counts the total number of packages printed, reports peak packaging hour of the day and peak packaging day of the week/month.
Productivity at Workplace
Increase your employees productivity 10X with OurEye. You will get real-time alerts and Video analytics on Counter Manned & Unmanned, Average Counter wait time, Security Absence Alert, Mobile Usage and Average Time Taken for every Work-related checklist provided by the company. OurEye will send your real-time data right onto your Email Inbox or dashboard every day, week and month. OurEye.ai will help you take faster business decisions by giving 100% accurate business data.
OurEye.ai Certified Awards
Based on the performance of the company, they will be awarded OurEye.ai certified awards. These awards will be considered a great metric to analyze the adherence to Quality protocols at workplace.
